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Welcome to Hartley

Hartley House is now a family run home that has been in operation for over 30 years. The home enjoys an excellent reputation for providing quality care. We aim to enable older people to continue living as independently as possible by giving them care and support consistent with their needs.

Several of our established residents, and most new applicants, now require higher levels of care and support than was originally planned for residential care services. We have responded to these changes by improving our staffing and facilities, without losing sight of our original aim. Hartley House was last inspected in March 2017, when it was rated "Good" in all categories. Our inspection report is available to read here

Hartley House Care Home is registered for 57 residents, with 51 single and 3 double bedroom to accommodate married couples or residents who wish to live together by choice. All the rooms are individually furnished and residents are welcome to bring in their own furniture and prized possessions. 22 rooms have en-suite showers and/or w.c.'s.

We are registered with the Care Quality Commission (“CQC”) to provide personal care and accommodation, and will support all persons who because of physical or mental incapacities require help with daily living.

The home is a member of KICA – Kent Integrated Care Alliance. This industry association of care providers gives support and guidance for providers, and negotiates with Kent County Council on issues such as fees, services and contracts.

Food and Drink

Food & Drink

The kitchen is run by our Cook, assisted by a team of assistants. Where possible we use local suppliers to ensure fresh produce and to be a part of local communities. Teas and snacks are served throughout the day and residents are always welcome to request a special treat. Residents' birthdays are celebrated with a cake (and a small sing-song) and friends are always welcome to join in. The menu changes every four weeks, and with the seasons. Staff are trained to work with residents and families around allergen issues and dietary request such as soft foods.

Food and Drink


The home focusses on the wellbeing of all residents. The dedicated wellbeing coordinator is assisted by ad hoc groups and outside activities that supplement the in-house programs. As far as possible, care staff are encouraged to be involved in wellbeing issues. This can involve one-to-one chats, life history discussions, newspaper readings etc. Residents appreciate the attention of care staff who know the resident well. Outside activities include singers and entertainers, pat-dog therapy, school choirs, church choirs and services, and charity events such as cup-cake making. We strive to provide rounded and varied options that meet each residents' needs.

Food and Drink

Quality Care

Every resident is in the home because they need some level of care. Through regularly updated assessments we ensure that each individuals' care needs are being met with a combination assisted care and independent tasks that the resident can perform. Maintaining independence is a key strategy. Residents are encouraged to stay mobile, to participate socially and to help themselves whenever possible. Medications pay a key part in the overall care strategy. Working with local GPs we review medications on a regular basis, trying to ensure the lowest possible medical input while still meeting medical needs.

Recent News

Christmas is coming

Thanks to the Hartley staff and Cranbrook Primary School for putting on a special occasion every...

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Memorial Service attended by residents

Several residents from...

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Paula Stanford appointed Wellbeing/Floor Manager

The home is pleased to announce that Paula Stanford, currently our Wellbeing Coordinator, will take on additional responsibilities in the home.  Paula has experience in care, cleaning and catering...

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