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Philosophy of Care

Philosophy of Care

The Essential Standards of Quality and Safety have been devised by the CQC to ensure care homes meet measurable standards. Each of the standards has an outcome associated outcome against which the care home is measured, and CQC expects that all people who use services will experience the same outcome.

The standards relate to the 28 regulations contained in the legislation governing CQC’s work. When CQC checks our compliance with the essential standards, they focus on one or more of the 16 that most directly relate to the quality and safety of care. We must have evidence that we meet these outcomes.  The 16 key standards are outlined below.

Outcome 1: Respecting and involving people who use services

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run.

Outcome 2: Consent to care and treatment

Before people are given any examination, care, treatment or support, they should be asked if they agree to it.

Outcome 4: Care and welfare of people who use services

People should get safe and appropriate care that meets their needs and supports their rights.

Outcome 5: Meeting nutritional needs

Food and drink should meet people’s individual dietary needs.

Outcome 6: Cooperating with other providers

People should get safe and coordinated care when they move between different services.

Outcome 7: Safeguarding people who use services from abuse

People should be protected from abuse and staff should respect their human rights.

Outcome 8: Cleanliness and infection control

People should be cared for in a clean environment and protected from the risk of infection.

Outcome 9: Management of medicines

People should be given the medicines they need when they need them, and in a safe way.

Outcome 10: Safety and suitability of premises

People should be cared for in safe and accessible surroundings that support their health and welfare.

Outcome 11: Safety, availability and suitability of equipment

People should be safe from harm from unsafe or unsuitable equipment.

Outcome 12: Requirements relating to workers

People should be cared for by staff who are properly qualified and able to do their job.

Outcome 13: Staffing

There should be enough members of staff to keep people safe and meet their health and welfare needs.

Outcome 14: Supporting workers

Staff should be properly trained and supervised, and have the chance to develop and improve their skills.

Outcome 16: Assessing and monitoring the quality of service provision

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care.

Outcome 17: Complaints

People should have their complaints listened to and acted on properly.

Outcome 21: Records

People's personal records, including medical records, should be accurate and kept safe and confidential.

The other 12 regulations relate more to the routine day-to-day management of a service. To view these other standards,click here.


Our aim at Hartley House is to provide an excellent standard of care to all our residents.  Those who live in the home should be able to do so in accordance with their own individual requirements and should benefit from the care given. We aim to provide our residents with a secure, relaxed and homely environment in which their care, well-being and comfort is of prime importance.

Residents shall live in a clean, comfortable and safe environment and be treated with respect and sensitivity to their individual needs and abilities.  Staff are responsive to individual needs and will provide the appropriate degree of care to assure the highest possible quality of life.

To meet these client needs the care services provided are designed to achieve the following objectives:

  • A service of the highest quality that will improve and sustain overall quality of life.
  • Flexible delivery of care services while respecting each resident’s right to independence, privacy, dignity, fulfillment, and the rights to make informed choices and to take appropriate risks.
  • Respect for each resident’s needs and values in matters of religion, culture, race or ethnic origin, sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.
  • Managing and implementing a formal program of staff planning, selection, recruitment, training and personal development to enable care needs to be met.
  • Making the best use of resources and to maximize value for money.
  • Provide written information on procedure for handling complaints, comments and compliments.
  • Care staff will strive to preserve and maintain the dignity, individuality and privacy of all residents.  The resident, their family and friends are involved as much as possible in preparing an individual care plan which assesses the residents needs and capabilities, plans for specific care needs and documents all care and professional help delivered.

Core Values of Care

All care staff within the home are appropriately qualified to deliver the highest standards of care.  A continuous staff training program is implemented to ensure that these high standards are maintained in line with the latest initiatives and developments in care practices as may be laid down in appropriate legislation, regulations and the  Care Quality Commission guidelines.

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