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Compliments

Compliments

 

Our staff and management work hard to ensure that we deliver the best possible care for your loved one.  Sometimes it is easy for relatives to forget just how hard our staff work and what difficult tasks they perform. There is often negative press about care homes, but those who use them know that a valuable service is being carried out each and every day.

If you are pleased with our standards of care, or if you see something that deserves a special mention, please let the manager know or write to us.  We celebrate all feedback, and it makes our staff proud.

Comments from or Summer BBQ on 30 July 2017 included:-

"Just to say thank you for a lovely afternoon at HH today, so pleased the weather held up. It was nice to chat with other relatives, who have family residents at HH. It was also nice to see off duty carers come along with their families for the celebration."

"I just wanted to say thank you to all the staff for a lovely afternoon. It was so nice to have a sing-along with Joy and watching the other residents enjoying their ice creams."

"Just to say what an enjoyable time I had at the Summer BBQ at Hartley House this afternoon, a great bonus to have the sunshine too!  Everyone had obviously worked very hard to make the afternoon such a success.  It was good to see so many people attend"

"It was lovely to see the residents enjoying all the singing, the guitarist was very good indeed & so nice to see the residents enjoying a good sing song! 

Thank you!

 

We have as a family really appreciated the kindness, patience and care your staff gave to Mum…We believe that the interaction our your staff with ourselves was a key part of her care

Mrs AH , January 2017

Your staff are excellent. They're friendly, hardworking, committed to giving atop quality service, they are attentive to residents' needs, and management is very well organized in having clearly defined instructions for each resident…Nothing is ever too much trouble when asked…The home is spotless and there ar a good many activities organized for residents

Mr PT, Dec 2016

The feedback we get from families and friends is important for our staff. Sometimes the media can can give a negative view about care, but we know that our staff do care and do happily look after resident. Some of the comments we have received include:

"She enjoyed her respite stay very much".  Mr DB  July 2015

"I saw the kindness and dedication of all the staff – not just to my Aunt but to all the other residents. You always made me feel welcome and made the atmosphere like a family home, rather than a residential care home."  Mrs. C.E.

"I am very pleased to hear that Mum has settled in well since moving to Hartley House".  Mrs A.C.  Sept 2015

We also ask our residents and families to evaluate our service during the year:

"Hartley House is an extremely nice, well run home with excellent staff"

"carer/resident interaction is extremely good; the atmosphere is always happy and calm"

"kind and sympathetic care – priceless!"

"someone kindly helped Mum do Christmas cards for us – a lovely surprise that was much appreciated"

Overall the home was rated 8.7 out of 10.

  

We offer students the opportunity to gain work experience before pursing their studies, often in medicine:

"I found my placement extremely interesting and informative. I have become more confident about my personal goals and I am interested in doing some volunteering in future".  Sonia

Recent News

Summer BBQ and raffle

The home hosted a fun-filled summer BBQ and events afternoon on Sunday 30 July. The event was well attended by both visitors and staff, as well as several pets.  Music was provided in-house by...

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Geoff Fielding appointed Registered Manager

The home is pleased to announce that Geoff Fielding has been appointed as the new Manager.  He is in the process of obtaining his CQC registration.  Geoff has many years experince in the care...

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Barton Court and Hevercourt acquired by Stephen & Julia Gilmour

Stephen & Julia Gilmour are pleased to announce that they acquired Barton Court and Hevercourt care homes form Avante Partnership in January 2016. These homes, on Isle of Sheppey and in Gravesend...

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