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Compliments

Compliments

 

Our staff and management work hard to ensure that we deliver the best possible care for your loved one.  Sometimes it is easy for relatives to forget just how hard our staff work and what difficult tasks they perform. There is often negative press about care homes, but those who use them know that a valuable service is being carried out each and every day.

If you are pleased with our standards of care, or if you see something that deserves a special mention, please let the manager know or write to us.  We celebrate all feedback, and it makes our staff proud.

Comments from the Family Forum 14th November 2018:-

"the work that Paula has done has changed my mother's life"

Comments from or Summer BBQ on 30 July 2017 included:-

"Just to say thank you for a lovely afternoon at HH today, so pleased the weather held up. It was nice to chat with other relatives, who have family residents at HH. It was also nice to see off duty carers come along with their families for the celebration."

"I just wanted to say thank you to all the staff for a lovely afternoon. It was so nice to have a sing-along with Joy and watching the other residents enjoying their ice creams."

"Just to say what an enjoyable time I had at the Summer BBQ at Hartley House this afternoon, a great bonus to have the sunshine too!  Everyone had obviously worked very hard to make the afternoon such a success.  It was good to see so many people attend"

"It was lovely to see the residents enjoying all the singing, the guitarist was very good indeed & so nice to see the residents enjoying a good sing song! 

Thank you!

 

We have as a family really appreciated the kindness, patience and care your staff gave to Mum…We believe that the interaction our your staff with ourselves was a key part of her care

Mrs AH , January 2017

Your staff are excellent. They're friendly, hardworking, committed to giving atop quality service, they are attentive to residents' needs, and management is very well organized in having clearly defined instructions for each resident…Nothing is ever too much trouble when asked…The home is spotless and there ar a good many activities organized for residents

We offer students the opportunity to gain work experience before pursing their studies, often in medicine:

"I found my placement extremely interesting and informative. I have become more confident about my personal goals and I am interested in doing some volunteering in future".  Sonia

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