We have a robust complaints procedure, full details of which can be read here. We believe that most complaints can be dealt with through initial discussion with the staff and manager. If the issue cannot be dealt with at in this way, the owners will become involved and will investigate the issues fully according to our policy.
If you are not satisfied with the process or the outcome of the complaint, you can contact the Care Quality Commission at :-
Telephone: 03000 616161
Fax: 03000 616171
Opening hours are Monday to Friday, between 8.30am and 5:30pm.
CQC National Correspondence
Newcastle upon Tyne
We are delighted to welcome Cathy Winzer to the team as the new Administrator. Cathy has a wealth of administration and managerial experience and has recently been working with special needs students...
Several residents from...
The home is pleased to announce that Paula Stanford, currently our Wellbeing Coordinator, will take on additional responsibilities in the home. Paula has experience in care, cleaning and catering...