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01580 713 139

Complaints

Complaints

Complaints

We have a robust complaints procedure, full details of which can be read here.  We believe that most complaints can be dealt with through initial discussion with the staff and manager. If the issue cannot be dealt with at in this way, the owners will become involved and will investigate the issues fully according to our policy.

If you are not satisfied with the process or the outcome of the complaint, you can contact the Care Quality Commission at :-

Telephone: 03000 616161

Fax: 03000 616171

Opening hours are Monday to Friday, between 8.30am and 5:30pm.

CQC National Correspondence
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

 

Recent News

Summer BBQ and raffle

The home hosted a fun-filled summer BBQ and events afternoon on Sunday 30 July. The event was well attended by both visitors and staff, as well as several pets.  Music was provided in-house by...

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Geoff Fielding appointed Registered Manager

The home is pleased to announce that Geoff Fielding has been appointed as the new Manager.  He is in the process of obtaining his CQC registration.  Geoff has many years experince in the care...

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Barton Court and Hevercourt acquired by Stephen & Julia Gilmour

Stephen & Julia Gilmour are pleased to announce that they acquired Barton Court and Hevercourt care homes form Avante Partnership in January 2016. These homes, on Isle of Sheppey and in Gravesend...

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