We have a robust complaints procedure, full details of which can be read here. We believe that most complaints can be dealt with through initial discussion with the staff and manager. If the issue cannot be dealt with at in this way, the owners will become involved and will investigate the issues fully according to our policy.
If you are not satisfied with the process or the outcome of the complaint, you can contact the Care Quality Commission at :-
Telephone: 03000 616161
Fax: 03000 616171
Opening hours are Monday to Friday, between 8.30am and 5:30pm.
CQC National Correspondence
Newcastle upon Tyne
Thanks to the Hartley staff and Cranbrook Primary School for putting on a special occasion every...
Several residents from...
The home is pleased to announce that Paula Stanford, currently our Wellbeing Coordinator, will take on additional responsibilities in the home. Paula has experience in care, cleaning and catering...