We have a robust complaints procedure, full details of which can be read here. We believe that most complaints can be dealt with through initial discussion with the staff and manager. If the issue cannot be dealt with at in this way, the owners will become involved and will investigate the issues fully according to our policy.
If you are not satisfied with the process or the outcome of the complaint, you can contact the Care Quality Commission at :-
Telephone: 03000 616161
Fax: 03000 616171
Opening hours are Monday to Friday, between 8.30am and 5:30pm.
CQC National Correspondence
Newcastle upon Tyne
We are delighted to announce that Melissa has joined Hartley House as the Deputy Manager. Melissa has worked recently in the community, and before that for a number of years in a Maidtsone residential...
The home hosted a fun-filled summer BBQ and events afternoon on Sunday 30 July. The event was well attended by both visitors and staff, as well as several pets. Music was provided in-house by...
The home is pleased to announce that Martin Foley has been appointed as the new Manager and has completed his CQC registration. Martin has many years experince in the care and learning disability...